Terms & Conditions

 How do I make a purchase?

Once you have decided on buying a product, click “Add to Bag” to place it in the bag. Continue your shopping until you are done selecting items to buy. To view your selections, click the “Bag” icon appearing on the top right of your desktop screen. If you are happy with your selections, apply any reward points, coupon, or a gift card in your possession. Click “Checkout”. If you’re a registered user, enter or select the shipping and billing address or register an account before continuing. You can also complete the purchase of the selected items as a Guest user by filling in the required details in the Checkout page. Add any order delivery or gifting instructions and message. Select a payment method of your choice and click “Place My Order”.

Do I need to set up an account to place an order?

No. You do not have to set up an account to place an order. You can opt to complete your purchase of items as a Guest user. Just follow the same steps as above to place an order.

I have forgotten my password. what should I do?

Click “Sign In” to open the Sign In page. Click on Forgot password and enter your registered email id. You will receive an email to reset your password.

How should I know the products you sell are authentic?

As Tuula’s official online store, we guarantee the authenticity of every item sold by us. All items sold on this website are delivered in signature Tuula’spackaging.

What size should I choose?

Most of the products we offer are available in free size. For further queries on sizing and fit, or simply email us at hey@tuula.in.  

Are the colours of products shown on the website accurate?

While we have made every effort to display colours of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on the site.

How do I know if an item is in stock?

All items are in stock unless ‘out of stock’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email hey@tuula.in to find out if there is replenishment for that item.

Can I re-order an item that is sold out on the website?

If the product you wish to purchase is out of stock, please email hey@tuula.in to find out if there is a backorder for that item.

What payment methods does Tuula accept?

We accept payments via Google Pay, bank transfers within India, we also offer Cash on Delivery. 

Does Tuula ship to multiple addresses?

We can only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, we request you to place separate orders for each address.

Can I change my shipping address after my order has been dispatched?

Unfortunately, we are unable to redirect orders once your items have been dispatched.

Can I add items to an existing order?

You may add items to an existing order provided we have not yet dispatched it. If we have already dispatched your package, you will need to make a new order. Please note we are unable to advise the duty amount. For more information, please write to us on hey@tuula.in

Is my package insured?

All items from Tuula are insured against theft and accidental damage whilst in transit to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing for it that you are accepting a damaged box.